1. Introduction
Cloud Exit B.V. ("we", "our", "us") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, services, and communications.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR)and applicable Dutch privacy laws.
2. Data We Collect
We may collect the following categories of personal data:
- Identification data: name, email address, company, job title, phone number.
- Technical data: IP address, device and browser information, operating system, and usage data for our site and service portals.
- Contractual data: project details, billing information, and related communications.
- Communication data: emails and messages sent via our website or official channels.
We do not intentionally collect special categories of data (e.g., health, race, political opinions).
3. How We Use Personal Data
We process personal data to:
- Provide and manage our services and client relationships.
- Respond to inquiries, proposals, and support requests.
- Maintain security and compliance of our systems and client environments.
- Send administrative or contractual communications.
- Improve our website, services, and customer experience.
- Comply with legal obligations (e.g., accounting, tax, security).
Processing bases: performance of a contract, legal obligation, legitimate interests, or consent (where applicable).
4. Data Retention
We retain personal data only as long as necessary for the purposes described above and to meet legal, accounting, or reporting obligations. When no longer needed, data is securely deleted or anonymized.
6. Security of Your Data
We employ appropriate technical and organizational measures, including role-based access control, multi-factor authentication, encryption in transit and at rest, periodic security audits, corporate endpoint malware protection, manual laptop inspections, and environment monitoring.
Security is a shared responsibility. Clients must maintain secure configurations, user access hygiene, and timely reporting of incidents via the agreed ticketing channels.
7. Your Rights
Under the GDPR you may request: access, rectification, erasure, restriction, portability, and objection (including to processing based on legitimate interests or for direct marketing). When processing is based on consent, you may withdraw it at any time.
To exercise rights, email contact@cloud-exit.com. We will respond within one month, as required by law. You may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. Changes to This Policy
We may update this policy to reflect operational or legal changes. The latest version will be posted on this page with an updated effective date.
10. Contact Information
Cloud Exit B.V.
Amsterdam, The Netherlands
Email: contact@cloud-exit.com